Right of withdrawal

Customers who are consumers within the meaning of Directive 2011/83/EU have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

To exercise the right to cancel, you must inform us (Familie Peter, Hotel Weisses Rössl GmbH, Markt 74, 5360 St. Wolfgang onlineshop@weissesroessl.at) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of revocation

If you withdraw from this contract with Familie Peter, Hotel Weisses Rössl GmbH, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

You must return the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

There is no right of withdrawal for:

– Goods that can spoil quickly or whose expiration date has passed quickly;

– Goods that are manufactured according to customer specifications or clearly tailored to personal requirements;

– Goods that are delivered sealed and are not suitable for return for reasons of health protection or hygiene, provided that the seal has been removed after delivery;

Revocation form

If you wish to cancel the contract, please fill out this form and send it back to us.


Family Peter, Hotel Weisses Rössl GmbH, Markt 74, 5360 St. Wolfgang

or by e-mail to onlineshop@weissesroessl.at

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)




(Description of the goods, article number and price)

Ordered on __________________(*) /received on ______________________(*)

Name of the consumer(s) Address of the consumer(s)




__________ ___________________________________________ Date Signature of the consumer(s) (only for notification on paper)

(*) Delete as appropriate