Instruction for cancellation


Right of cancellation

Customers who are consumers as defined by Directive 2011/83/EU have the right to cancel this contract within 14 days without stating reasons.

The cancellation period is fourteen days from the day on which you, or a third party appointed by you who is not the carrier, took possession of the goods.

In order to exercise your right of cancellation you must inform us (Familie Peter, Hotel Weisses Rössl GmbH, Markt 74, 5360 St. Wolfgang, by an unambiguous declaration (e.g. letter sent by post, fax or e-mail) about your decision to cancel this contract. You may use the attached model cancellation form for this purpose although it is not mandatory.

In order to comply with the cancellation period it is sufficient that you send the notification about the exercise of the right of cancellation before expiry of the cancellation period.


Consequences of cancellation

If you cancel this contract with Familie Peter, Hotel Weisses Rössl GmbH, we shall be required to repay to you all payments that we have received from you, including delivery costs (with the exception of additional costs arising as a result of your choosing a type of delivery other than the favorable standard delivery offered by us), immediately and at the latest within fourteen days from the day on which the notification about your cancellation of the contract is received by us. We use the same method of payment for the refund that you used for the original transaction unless anything different has been expressly agreed with you; under no circumstances will you be charged any fee for this refund. We may refuse to issue the refund until the goods have been received back or you provide proof that you have sent the goods back, depending on which occurs earlier.

You must return the goods to us immediately and in any case at the latest within fourteen days after the day on which you inform us about the cancellation of this contract. The period is complied with if you dispatch the goods before expiry of fourteen days. You must pay the direct costs of returning the goods.

You will only have to pay for any loss of value of the goods if this loss of value is caused by handling the goods in a way that is not necessary in the context of an examination of the quality, characteristics and functioning of the goods.”


There is no right of cancellation for:

– Goods that deteriorate quickly or the expiry date of which has passed quickly;

– Goods manufactured according to customer specification or which are clearly tailored to personal requirements;

– Goods that are delivered sealed and which are unsuitable for return due to reasons of health protection or hygiene insofar as the seal has been removed after delivery.

**End of instruction for cancellation**



Cancellation form

If you wish to cancel the contract, please complete and return this form.



Family Peter, Hotel Weisses Rössl GmbH, Markt 74, 5360 St. Wolfgang

or by e-mail to

I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)




(Description of goods, article number and price)

Ordered on __________________(*) /received on ______________________(*)

Name of consumer(s) Address of consumer(s)




__________ ___________________________________________ Date Signature of consumer(s) (only for notification on paper)

(*) Delete if not applicable